Privacy Statement

The Statement of General Motors (China) Investment Co., Ltd. (“We” or “GM China”) (“Statement”) Effective as of February 10, 2020

Your acceptance to this Statement will constitute your explicit consent to all terms and conditions provided herein including those related to your personal information and your vehicle information. It is your sole responsibility not to provide us through this website or by any other means, any data or information that might contain any state secrets or confidential information or proprietary rights of any third parties or any other improper or illegal data or information.

Intellectual Property Rights

GM China together with other entities of General Motors group (collectively “GM”) reserve all the copyright and other intellectual property rights for the website, including but not limited to the text, images, graphics, animation, videos, music and other materials on this website. These materials may not be used in any method or for any purpose, including but not limited to reproducing, copying, modifying, publicizing, distributing, or reposted without the express written permission of GM.

The marks appearing on this website including, but not limited to: (i) GM and the GM Logo; (ii) Chevrolet, Buick, Cadillac, GMC and their respective logos, emblems, slogans and vehicle model names and body designs; and (iii) other marks such as Holden, Opel, Vauxhall, GMAC and ACDELCO are trademarks and/or service marks of GM, its subsidiaries, affiliates or licensors.

Changes

We may need to update this Statement from time to time. We will post the most up-to-date version on this website. You should periodically check for any updates. If the change involves significant update to the privacy policy, we will provide you with the updated privacy policy by (1) email notice, (2) pop—up windows upon your log-in, or (3) publication posted on the website http://www.wtgstudio.com. You agree that the communicative methods set forth in this paragraph is sufficient as notice of any change relating to this Statement. Unless otherwise stated, information relating to you or your vehicle is always governed by the most recently updated version of this Statement.

Attention

The information contained herein is designed to be as comprehensive and factual as possible. Some links provided in this site may lead to sites furnished by independent site owners (including but not limited to GM affiliates, joint ventures or dealers of GM/GM affiliates/GM joint ventures). The information presented therein is the sole responsibility of those site owners. These links provided by GM and its advertising agencies to its visitors are solely for their convenience but in no event, shall GM and its advertising agencies be responsible for the content of independent sites and your use of such sites.

Privacy

Your privacy is important to us as is your trust in GM’s products and services. We want you to know that the information you share with us (if any) will be treated with care. This Statement addresses what personal information we might collect and if so, how we handle the personal information shared with us.

Scope

This Statement applies to personal information we obtain from and about individuals interacting with this website, if any. It does not apply to personal information we obtain in our capacity as an employer. This Statement only covers GM China and GM wholly owned subsidiaries in China except for any GM joint ventures jointly invested by GM and other partners in China, which have their own Statements.

Information Collected

You might provide us with information about you or your vehicle through a number of sources: this website, product and related events, test drive or other incentive applications, surveys, social media platforms or events (i.e., when you register for a GM China sponsored event), visit our site or provide services to our company as the employees or agents of our suppliers.

We also may obtain information about you and your vehicle from GM affiliates, GM joint ventures and their dealers, and other sources, if such companies are permitted to share your information with us pursuant to their privacy statements.

Subject to the aforementioned paragraphs in this Section (Information Collected), where applicable, the types of information that we obtain or may collect about you may include, but are not limited to your personal information and non-personal information:

  • contact information (such as name, address, city, province and ZIP code, email address and telephone number);
  • vehicle information (such as vehicle identification number (VIN), maker, model, model year, selling dealer, servicing dealer, date of purchase or lease and service history);
  • vehicle performance data (such as engine and transmission performance, airbag deployment conditions or crash or near crash information about how a vehicle’s systems performed);
  • demographic information (such as age range, marital status and household composition);
  • identity information (such as ID, passport, driver license and working permit etc.) or
  • other information that you have consented to share with us, including with no limitation to other personal and non-personal information.

Use

The information we obtain or may collect about you and your vehicle will be used:

  • to provide products and services
  • to maintain customer relationships
  • to operate GM websites
  • to provide customer and vehicle support and service (such as recall information or warranty service) where applicable
  • to provide information and product updates
  • to evaluate vehicle performance and safety as described in the vehicle owner manual where applicable
  • for safety and product research purposes
  • to verify eligibility for vehicle purchase or incentive programs where applicable
  • for marketing purposes
  • to customize and improve communication content including but not limited to those related to various social medias
  • to comply with legal requirements

Since GM is a global multinational company, the personal information you provide us with may be transferred to and stored in data centers located in the United States, Singapore and other locations (if any). We will make sure that your personal information will receive reasonable protections under GM’s privacy and cybersecurity policies. If you do not give consent to the cross-border transfer and storage of your personal information as described in this paragraph, we will stop collecting your personal information and may be unable to provide you with the relevant product or service.

Sharing

We may share the information we obtain and may collect about you or your vehicle in the following instances or with third parties as outlined below:

  • as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request;
  • with our services providers who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them;
  • with our business partners for GM marketing activities, business partner marketing activities or both
  • with third parties for research and development purposes (such as university research institutes for improving highway safety);
  • in connection with the sale, transfer or financing of a significant part of a GM business or its assets, including any such activities associated with a bankruptcy proceeding;
  • with competent government authorities individually, jointly with GM subsidiaries, joint ventures and affiliates, or through GM subsidiaries, joint ventures and affiliates to satisfy laws, regulations, government or judicial orders;
  • within GM, with our subsidiaries and affiliates, with dealers of GM subsidiaries, joint ventures or affiliates and with GM licensees;
  • forwarding the information in this website to systems or devices owned or operated by GM or its vendors within or outside of China for the purpose of operation of this website or other business purposes of GM;
  • on an anonymized basis (i.e., in a way that does not identify you) with any third party for any reason; or
  • other third parties whose involvement may facilitate, or enhance, improve or expand or to be required or associated with any services or products provided or sold to you or your vehicle or required or associated with the implementation of your contract;

Since GM is a global multinational company, you expressly consent that we may provide or transfer your personal information to or store them with third parties outside of China, and that such third parties may access your personal information from outside of China. The country or region where such third party is located may have data protection laws different from those in China, or may have no data protection law at all. If those third parties are GM subsidiaries, we will make sure that your personal information is protected from unauthorized access and acquisition through the use of reasonable and adequate technical, administrative and physical security and confidentiality measures. If those third parties are independent entities not subject to GM’s control, we require by contract that third party services providers acting on our behalf or with whom we share your personal information also undertake to provide such security and confidentiality measures in accordance with industry standards.

Since GM is a global multinational company, you expressly consent that our affiliates retain the same rights as us, to transfer, store, process, dispose of, use, retain or share with any domestic or overseas third parties any of your personal information provided by us, pursuant to this Statement.

Apart from the purposes listed above, GM will not share information about you or your vehicle with other third parties for their independent use without your permission.

Security

We recognize the importance of safeguarding consumer personal information in our possession from theft, inappropriate use, or improper distribution. We have security policies and procedures appropriate to the level of confidentiality of that data, including, with no limitation to measures to encrypt your personal information in certain scenarios and other reasonable and adequate technical, administrative and physical security and confidentiality measures to protect your personal information. Our suppliers have signed agreements to protect and use your data according to our requirements. It should, however, be recognized that no company can perfectly protect personal information. In the unfortunate event of an- incident with adverse impact on the security of personal information, we will timely notify you according to the laws and regulations. Notification may take the form of either email, letter, telephone call, internet-based pop-up notices, or notice posted on GM’s website www.wtgstudio.com

Cookies and Other Tracking Devices

We may use cookies and other tracking devices on our Websites. Using cookies on our sites provides benefits to you, such as allowing you to maintain your account login information between visits, or locating a nearby dealer. The use of cookies also allows us to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your Internet service provider.

We may use third parties to serve GM advertisements on other websites. In serving GM advertisements, these companies may use cookies and other tracking devices to collect certain information about your visits to other Websites (such as browser type, IP address, which page was visited, and time of day). This information may be used to evaluate our online advertising campaigns or to tailor promotions and other marketing messages to you.

You may elect to refuse cookies. Please refer to your browser Help instructions to learn more about cookies and how to manage their use.

Linked Outside Sites

“gmchina.com” may contain links to third-party sites not controlled by GM or covered by this Statement, such as those belonging to GM joint ventures or affiliates or their dealers, GM dealers, GM licensees, co-branded websites offered in conjunction with a business partner, or independent product review sites. We recommend that you check the privacy statement of other sites you visit before providing any personal information.

Your Rights

Based on the relevant Chinese laws, regulations, and standards and the prevalent practices in other countries or regions, we protect the following rights you have with respect to your personal information:

  • Accessing your personal information

    You have the right to request access to your personal information through the means provided below, unless there are exceptions circumstance provided by the laws or regulations.

  • Correcting your personal information

    If you find mistakes to any of your personal information processed by us, you have right to contact us through the means provided below to request correction of your personal information. We will respond to your request within a reasonable period of time.

  • Deleting your personal information

    You may request us to delete your personal information under any of the following circumstances:

    • If our processing of your personal information is in violation of any law or regulation; or
    • If we collected or used your personal information without your consent; or
    • If we processed your personal information in breach of our agreement with you.

    If we decide to delete your personal information in response to your request, we will also notify the entities which have received your personal information from us and request them to delete your personal information, unless any law or regulation otherwise provides or those entities have received independent authorization from you to process your personal information.

    If you delete your personal information from our service system, there might be delay in deleting the corresponding information from any back-up system. However, we will delete the pertinent information when updating any back-up system.

  • Withdraw your consent

    You may contact us at any time using our contact information listed below relating to the collection and use of your personal information. You may grant or withdraw your consent, and we will stop processing the personal information for which your consent has been withdrawn. However, your withdrawal of consent will have no impact on any previous processing of your personal information undertaken per your prior consent.

  • Unsubscribe your account

    You may contact us through the means provided below to unsubscribe your registered account at any time.

    After you unsubscribe your account, we will cease our provision of the corresponding services/products to you. In case of your request to delete your personal information in such a scenario, we will follow the aforementioned Section 3 as well as the following Section 7 to respond your such request.

  • Personal information owner obtaining duplicate copies of his/her personal information

    You have the right to request duplicate copies of your basic personal information (like your name, account name) using the contact information listed below.

  • Responding to your request above

    To protect information security, you may need to submit your written request to us using the contact information provided below or to verify your identity through another means. We may need to ask you to verify your identification before processing your request. We will then respond to you within a reasonable period of time.

    Our principle is to process your reasonable requests free of charge. However, under certain circumstances we may charge fees based on the actual costs in cases of repetitive requests or extraordinary requests beyond the reasonable scope. We may also turn down those requests that are repetitive without justification, requiring too many technical means to implement, carrying potential risks to other people’s lawful interests, or unpractical to implement.

    We will not respond to your requests as restricted by the laws and regulations if any of the following circumstances exists:

    • Directly relating to national security or national military security;
    • Directly relating to public security, public health or significant public interest;
    • Directly relating to the investigation, prosecution, trial or enforcement of any crime;
    • Malicious and abusive as supported by sufficient evidence;
    • Causing severe harm to the lawful interests of yourself or other individuals or entities or causing other laws or any valid and lawful contractual provisions to be violated if we honor your request;
    • Touching on trade secret.

Minor’s Personal Information

We do not target or knowingly collect any personal information of minors unless it is pre-consented by the legal guardian of such minors.

Retention Period

The information collected from you will be retained as long as necessary to provide you with the services and products requested. Once you have terminated the contractual relationship with us, we will either delete your personal data or anonymize your personal data, unless statutory retention requirements apply or the retention of your personal information after the termination of the contractual relationship is necessary for us to comply with other applicable laws (for example, to conduct recall or to establish, exercise or defend a legal claim). In this case, the general period for us to retain your personal information is 10 years after the termination of the contractual relationship.

Contacting Us

If you have concerns or questions regarding this Statement, you may contact us at gmchina.privacy@gm.com. Under usual circumstances, we will respond to you within a reasonable period of time. However, if you are not satisfied with our responses, you can resort to outside resources prescribed by Chinese laws and regulations for resolving the issue.

 

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